Meet Rebecca Berzins, a personal Travel Advisor with Travel Counsellors. She has worked in the travel industry for nearly 11 years, travelling extensively throughout Australia, New Zealand and Asia as well as parts of Africa, America and Europe. Using her knowledge and passion she is able to match clients with their perfect holiday destination. We asked Rebecca to share her career story and reveal her top European family holiday destinations.
How did you find a flexible, home-working travel job?
I happened across my first job in travel whilst out on my lunch break from my pub job when I first moved to London and saw a small, local travel agency advertising for travel consultants. That makes it sound like I stumbled into this career but it wasn’t an entirely unplanned move – I’d realised half way through studying for a degree in Photography at Bournemouth that travel was my real passion and I’d been searching for a way to get in to the industry ever since. Despite making a fool of myself in the interview when asked to mark on a blank map all of the major cities in Australia (I got it catastrophically wrong) I somehow still got the job! They flew me out to Australia for my initial training and there began it began. A nearly 11 year career in travel focused heavily on Australia, New Zealand and Asia. Firstly in creating, booking and selling holidays to my clients and then moving to brochure content, contracting and marketing.
The birth of my daughter in April 2015 saw my priorities shift somewhat and despite the fact that travel will always remain my passion there is a new love competing for my attentions. So, how to get the best of both worlds? After quitting my job at the end of my maternity leave I took some time to think about what I wanted and joined Travel Counsellors, a leading home-working franchise travel agency. They give me the tools I need to operate my own business from home and here I am – working on my own terms around my family, chasing the elusive work/life balance. It’s fun, hard work and unimaginably empowering.
My clientele is varied and I have the scope to sell the world, but because of the circles I now move in I do get a lot of enquiries from fellow parents looking to catch some sun in Europe with the kids. This is working really well because we work to the same timetable – phone calls during nap times and after bedtime are the norm, plus no one seems to mind if I have a screaming toddler in the background! Selling European family holidays has been a learning curve for me, but a fun one. One of the greatest things about working in the travel industry is that I am constantly learning. Meanwhile my own travel wish list grows and grows with each new destination I research, much to my husband’s dismay!
How has digital technology and social media impacted the way you work?
I cannot image working in the travel industry without technology – from the oracle that is Google: “Yes Sir, of course I know where Zanskar is…” (frantically types it in to Google). To connecting with the multitude of other independent agents out there to draw on each others’ knowledge, expertise and insider tips – I would be lost without the internet.
Since launching my business in December I have been blown away by the strength and power of social media to reach my audience, it has been an invaluable asset. A personal recommendation on Facebook has the power of more than 10,000 printed leaflets – to a small business with a non-existent marketing budget this is priceless.
Technology can also be my nemesis, a sucker of time and the ultimate tool for procrastination. But I know that used correctly it has the ability to enhance personal relationships, not diminish them. I treat my clients like friends, send them a quick text to check how they are or with a weather report to get them excited about their holiday, or reply to an email on the go with a quick thumbs up or smiley face. This is handy as a working Mum but also great for ensuring that I offer that personal service that my business will be built on and remain contactable whenever my clients need me.
Sharing personal posts on social media amongst travel and business related ones only seems to enhance that particular element of my business. People come to me because they want to speak to a human, not another cog in the wheel and they seen genuinely keen to support another mum in business, which is amazing to me.
Being a part of Travel Counsellors means that both my customers and I have access to award-winning technology too, such as the fantastic My TC app, giving my clients the opportunity to view, like and share their trip proposals and bookings all from the palm of their hand. Clients seem to love this mix of highly personal service backed up by first class technology.
TOP EUROPEAN FAMILY FRIENDLY HOLIDAYS
With four separate and distinctly styled properties to choose from this all-encompassing resort is a destination in its own right and has been my top seller since launching in December. Having been there myself I completely know why. Laid back luxury, top-class service and food to die for, but where no one bats an eyelid at a wayward toddler. The unique Babe Watch service means that the Ofsted registered childcare team watch the little ones for half an hour on the beach so that parents can catch some rays in peace. All this means you’ll come back feeling (nearly) as relaxed if you hadn’t taken the kids!
When I think of Mallorca, rightly or wrongly, I think of package holiday hell! Not so at, this genuine 5 star all-inclusive property refuses to sacrifice style for the kids happiness. With short flight times from the UK it’s accessible for families too. Set on a beautiful sandy beach and with a multitude of facilities to choose from, I defy a family not to be kept happy here.
Oozing style and luxury this 5 star design hotel lives and breathes the moto “if the kids are happy the parents will be happy too”. Situated just outside laid-back Sagres it has arguably one of the best spots in the Algarve. The property has a range of accommodation options from self-catering houses to all-inclusive luxe suites, great for larger families and family groups travelling together.
With their unique Baby-Go-Lightly service the modern, minimalist Almyra in Paphos represents great value and is the epitome of a stress free holiday. Parents can pre-request anything from baby baths and bottle warmers to baby bouncy chairs and potty’s before arriving saving precious baggage space and leaving behind the feeling that you’ve packed everything but the kitchen sink.
Ideal for hip young parents not yet ready to forgo the glitz and glamour of their holidays of yesteryear, the Grand Palladium White Island is right on the beach and offers something for the whole family from toddlers through to teenagers. Guests can also use the all-inclusive facilities of the Grand Palladium Palace next door meaning the holiday can be as laid back or as busy as you like.
The Canary Islands offer fantastic value right now compared to other areas in Europe, and with guaranteed sun outside of the peak summer holidays it’s the perfect destination for families with younger kids wanting to make the most of taking holidays before they get restricted to term times. The rooms at the Princess Yaiza Suite Hotel gives families plenty of space and a separate living space ideal for when the kids are tucked up in bed.
Overlooking UNESCO heritage listed Spinalonga island the 5 star Domes of Elounda is in an enviable position with the only sandy, private, natural beach in the area of Elounda, known for luxury within Crete. Their pre-bookable Ofsted registered crèche takes babies from as young as four months plus alongside a complimentary kids club for the older ones really giving the parents the opportunity to put their feet up and unwind.
Rebecca is following…
Sam Cleasby from sobadass.me was one of the first women who showed me that social media and blogging is not just a frivolous thing. It can have a meaningful, positive and deep impact on people’s lives. She works tirelessly and is a tower of strength and female awesomeness to many women suffering from similar health issues or body issues.
I live locally to Frankie from Doing It For The Kids, the online forum for freelance parents. She had a vision. She made it happen. To me that is powerful and I have learnt a lot about social media just by following what she does. I am excited to watch her project grow and know it will bring great things.