Making your voice heard

Consumers make quick judgements about brands. We spend so much time online these days, we are constantly making snap decisions on who to follow. There can be different motivations as to why someone chooses to follow you, but for the purposes of this article I want to focus on businesses who are trying to attract new customers, and retain existing ones. If you’re looking for some quick pointers to help you stay on track with your marketing strategy read on.

BE CONSISTENT

One of the biggest turn-offs for a lot of people is inconsistency. As a consumer if you aren’t sure what a brand represents it can be confusing and you are less likely to commit to following and engaging with them. If you are starting out and want to build a community (and ultimately attract customers) you need to set out a clear brand identity for your company. I’m not just talking about visuals, but knowing how to translate your brand’s personality into the written word is crucial too. Are you funny, informative, irreverent or serious? Try anthropomorphising your brand – for example if Social Butterflies was a person it would be a career driven mother who was a savvy consumer of lifestyle products and services. If you can define its personality and attributes you can begin to see its place in the market. Being confident about this information will help you stand out from the crowd and create a niche for your business.

STAY TRUE TO YOU

Don’t keep chopping and changing your offering. Nothing says “I don’t know what I’m doing” more than a company that regularly changes its image and business offering. Being consistent doesn’t mean you can’t evolve of course, but over time. If you’re overhauling your entire proposition within a matter of months from launching (or even every couple of months) then something is seriously wrong. You need to take time out, reassess what it is and have a clear business strategy before you start marketing your services. Particularly if you are offering any kind of marketing services – this could be the kiss of death for your business otherwise.

THINK LIKE A CONSUMER

The best way to get back to basics with your online business presence is to think about how you interact with social media as a consumer. Sometimes you can be so immersed in the day to day running of a business you forget to put yourself in the consumers’ shoes. Look at how other businesses project their image online – what works and what doesn’t.

BE A LEADER

But don’t follow a lazy business model by simply copying what other people are doing. Authenticity and originality are the attributes which will engage and retain your customers, so keep it real. You’ll find that customers in a niche audience will tend to follow the same people, so you will stand out as a copycat pretty quickly. If you’ve been inspired by someone else’s success then that’s great, but trying to keep up appearances and shadowing someone else’s online persona will only lead to feelings of disappointment. Concentrate on your own strengths, your company’s USP and carve out your own voice.

DON’T OVERSTRETCH YOURSELF

Don’t compare your business offering to others and simply try to match or exceed it. If you have a strong offering in one or two keys areas, then focus your energy on building those up and making them pay. Once you’ve honed those, then you can look to expand your services or product range. Spreading yourself too thin just to keep pace with competitors is not good business practice. Always remember what your key skill sets are, refine them and teach yourself new ones.

IT’S NOT ROCKET SCIENCE

The message is pretty simple: know who you are and what you do. It’s not rocket science, but so often people get overwhelmed by the mass audiences online and start to panic. This is totally understandable; it can be an overcrowded marketplace. But all the more reason to take a step back and have a clear digital marketing strategy in place before you go live. Be confident in your offering and if in doubt seek advice from professionals.


If you’re interested in finding out more then visit my new digital marketing consultancy website: amywhitedigital.com.

Time for a positive change

Something occurred to me this week after I’d read some lovely emails from readers of Social Butterflies, there is a never-ending discussion online (and offline) about ‘honest parenting’, we can’t get enough of books like Hurrah For Gin and The Unmumsy Mum. But how about some ‘honest career chat’? I’m not talking about flexible working – there are huge strides being made in that area, thanks to amazing ambassadors like Mother Pukka and Digital Mums. I’m talking about the identity crisis so many women feel when they put their careers on hold to have a family. So why does this issue still feel like a taboo subject?

For many women of my generation (born in the 70s/80s) we had established professional identities long before children came along (not forgetting spontaneous mini-breaks, oh how I miss you mini-breaks). But no-one, it seems, feels comfortable talking about the lows of career compromise in motherhood. The most obvious reason is because people don’t want to prejudice future job opportunities or damage their image. But I’m not talking about committing an act of career self-harm. It’s just about acknowledging those lows so you can refocus that energy on creating new highs. If you’ve taken time out, or your foot off the career accelerator, then your confidence needs building up. You’re not going to get that by feeling unable to talk about it. Knowing others feel the same way is both reassuring and empowering. When you feel part of a movement don’t you feel more energised to make a change?

So I would like to open up the conversation. But this isn’t a drowning your sorrows exercise. This is very much about focusing on the positives. It’s about recognising your worth, valuing your experience, honing your skills, retraining in some cases, pursuing a passion and giving each other a leg-up! (I’ve been there, so I should know). I took a three-year career break a few years ago (but I did have two children) so I never feel awkward about explaining that time off to prospective employers. Maybe if I hadn’t done that I might be earning more money, or have a more impressive job, but I don’t like to look back. I am where I am because of the choices I made – no regrets. I think one of the best things you can do if you are on a career plateau is to skill yourself up. Even now, with over 16 years’ experience behind me I still think it’s important to attend courses, workshops and industry events. You should never be complacent about your knowledge in the workplace. I work in digital marketing where innovations and trends move so fast I have to keep pace.

If you’re feeling out of touch with your career identity and looking to try something new, or maybe just want to enhance your existing skills, then take heart from all the amazing women we feature on Social Butterflies. So many of them have taken career breaks, or left behind stellar jobs to try something new that suits family life. You can achieve that too – all it requires is a positive attitude, determination, a healthy dose of confidence and a good support network. You too could feel like the lady in the photo (looks like a Bodyform advert, I know).

TOP TIPS

KEEP ON LEARNING
The best advice I can give anyone who is feeling out of touch with the work place is to continuing learning: take a course, attend a workshop, go to a talk. Find something that interests you and meet like-minded people. Taking courses purely for professional reasons is great too (I’m currently learning all about analytics…) but be clear about what you want to get out of it, particularly if you’re paying a lot of money for something.

RETHINK YOUR STORY
Even if you’re not currently looking for work, try writing your CV out as you would a diary-style story. It’s a great exercise to help order your career thoughts and reexamine what you have to offer in an informal way. Once you’ve got a clearer sense of what that story is, you can translate into a CV format (have a look at Pinterest for CV style inspiration). Set yourself up with a LinkedIn profile and connect with old colleagues – you never know where Barry from accounts is now working and how he could help (by the way, Barry is a fictional character, purely for illustrative purposes).

EXPERIENCE NOT AGE
With age comes wisdom. We should be proud of the experience we have gained, and not compare ourselves to twenty-somethings. Each generation has their own unique skill set  – ours is multitasking experience (in bucket loads!). Taking time out of work has reinvigorated your desire to work, not diminished it. I’m in my late-thirties and we’re not having any more children, so I represent a whole load of women who are not going to go on maternity leave and we’re less likely to flit from job to job. This is an advantage for a future employer. It’s all about changing negative perceptions and seeing the positives.

POSITIVITY PEOPLE
It’s therefore crucial to surround yourself with positive people. There’s nothing wrong with constructive criticism, but the doomsayers can quite frankly f**ck off! If you’re trying to lift yourself up you need people with a glass half full attitude. I always think if you project positivity you will attract it (you can have that as a motivational fridge magnet, you’re welcome).

I’m really hoping by getting this topic out in the open it will help other women out there, who felt like I once did. I’d love to hear from anyone who has felt like this and has made positive changes in their career. Please email hellosocialbutterflies@gmail.com. I’d love to feature your story and inspire other women to do the same.

Coach your way to success

Ruth Kudzi had a successful career in recruitment before moving into education, where she was a senior manager for 10 years. It was during the selection and coaching process for a fast-track head teacher program, that she became interested in retraining as a business coach. Ruth realised her skills and natural aptitude could lead to a successful career. Finding a job which fitted around family life, utilised her expertise, and that she felt passionately about, has proved a winning formula. Ruth now specialises in supporting mums who want to achieve in business. If anyone knows how to do it she does, so we asked Ruth to share her career story and top tips for aspiring businesswomen.

Tell us about yourself

I am Ruth, I started my career in recruitment and executive search before moving into education. I spent 12 years working in education, the last nine as a senior leader and consultant. In 2011 I was selected to be part of a fast track program for aspiring head teachers. Through the program I got a coach and I found the impact transformational. I started to become really interested in coaching and I began to coach on a voluntary basis as well as through work, completing various courses and training.

When I became pregnant with my first daughter I started more coaching training and set up my own blog, I worked on this and a couple of other ventures during my first maternity leave but didn’t put much effort into making them work. When I returned to work full time I found juggling my career and my home life really hard, I knew I wanted to start up on my own. So, I completed more training, got myself a coach and started coaching. It took me about six months to settle on my niche working with mums and it wasn’t until Autumn 2016 that I decided to focus on the business element. By this stage I was an experienced and qualified coach and I realised that my passion lay with helping mums create the work/life balance that I had been able to create.

I love working with mums on their businesses and it is very satisfying seeing other mums build the lives that they want and develop successful businesses.

How has digital technology and social media changed the way you work?

It means that I can be a lot more flexible in where I work and how I work. I have clients from all over the world so I can communicate with them easily which I would never have been able to do before.

I have really used social media to build my brand which was invaluable when I had my youngest with me full time, it meant that people could find out about me without meeting me.

I have built up a strong group in Facebook and on Instagram and have met so many brilliant women – women who I am working with, collaborating with and who are working for me in various roles. It has been amazing to hook up with all of these women and help each other.

What are your top tips for mums who want to start their own businesses?

Money matters
I think planning is key and I know it is boring but financials, work out exactly how much money you need and then add 20% to that. So many businesses fail as they haven’t got their head around the financials, if these really aren’t your thing get an accountant or a book keeper to help you.

Support network
Getting support and building a network around you is key. It can be really lonely so finding others doing a similar thing is a great way of having the team aspect without working in an office. If you don’t know how to do something or you lack confidence then get someone to help you. I work with lots of women who have tried to do everything on their own and they find themselves becoming burnt out and demotivated, there are people who can help you so use them.

Devote time to yourself
Spend time on you every day. You are your business and you need to value yourself and nuture yourself for your business to be a success. When you focus on you and being the best version of you it will have a massive impact on your business (and your life).


Ruth is following…

Mother Pukka is bloody brilliant for her flex appeal campaign, she speaks to so many women as we do still want to work but just more flexibly.

Rachel McMichael

Rachel McMichael (aka the techspert) is a lady I have worked with on tech and she is really inspiring, she is the person to go to for tech presented in a really user friendly way (and is a whizz on Facebook ads).

marie forleo

I love Marie Forleo and my coach Emily Williams is awesome. They are both really authentic to themselves and show how you can create mega businesses online.


Ruth’s work

ruthkudzicoaching.com
instagram.com/ruthkudzicoach
facebook.com/groups/careerchangemums
twitter.com/ruthkudzicoach